Privacy policy

Last Updated: May 20, 2026

At Beyond Battery ("Beyond Battery", "we", "us", or "our"), we value the trust placed in us by researchers, engineers, universities, laboratories, industrial customers, and business partners worldwide.

Beyond Battery operates this website and online store. Our store infrastructure is powered by Shopify, which enables us to provide international e-commerce, payment processing, and order fulfillment services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, use our services, place an order, communicate with us, or otherwise interact with Beyond Battery.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

Contact & Account Information

  • Name
  • Company or institution name
  • Billing and shipping address
  • Phone number
  • Email address
  • Account login information

Order & Transaction Information

  • Purchased products
  • Quotation and order history
  • Shipping destinations
  • Payment confirmation details
  • Return or exchange records

Technical & Communication Information

  • Customer support enquiries
  • Technical discussions and product enquiries
  • Configuration or application requirements shared with our team
  • Communication records submitted through email, forms, or customer service channels

Device & Website Usage Information

  • IP address
  • Browser type
  • Device information
  • Website interaction data
  • Cookies and analytics information

Compliance & Shipping Information Where required for international trade, shipping, or regulatory compliance, we may collect information necessary for:

  • Customs clearance
  • Export control compliance
  • Dangerous goods shipping documentation
  • Lithium-containing product declarations
  • Import/export regulatory requirements

2. How We Use Your Information

We use personal information to support our technical business operations and provide our services effectively. This may include:

  • Processing orders and payments
  • Coordinating manufacturing, procurement, and fulfillment activities
  • Shipping and delivery management with international couriers
  • Providing technical support and product recommendations
  • Preparing quotations and managing customer accounts
  • Improving website functionality and customer experience
  • Fraud prevention, payment security, and unauthorized access monitoring
  • Meeting legal, regulatory, customs, tax, and trade compliance obligations
  • Sending transactional updates, technical advisories, and service communications

Marketing Communications Where permitted by applicable law, we may send product announcements, technical updates, promotional offers, exhibition or conference information, and industry-related communications relevant to your interests. You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails.

3. Professional & Research Confidentiality

Beyond Battery understands that many customers operate within research, academic, industrial, and product development environments. We treat customer technical discussions, procurement information, project configurations, and related communications with professionalism and a reasonable standard of confidentiality.

However, customers are strongly advised not to transmit classified, highly sensitive, export-controlled, proprietary, or unencrypted confidential information through unsecured communication channels, standard email, or website forms.

Unless separately agreed in writing under a formal non-disclosure agreement (NDA), submission of information to Beyond Battery does not create a legally confidential, privileged, or exclusive relationship.

4. Sharing & Disclosure of Information

We do not sell customer personal information. We may share information with trusted third-party service providers where reasonably necessary to operate our business and provide services, including:

  • Shopify
  • Payment processors and banking networks
  • Courier, freight forwarding, and logistics providers
  • Cloud hosting and IT infrastructure providers
  • Customer support platforms
  • Customs brokers, regulatory authorities, or government agencies where legally required

These third parties are permitted to use personal information only as necessary to provide services on our behalf or comply with applicable laws and regulations. We may also disclose information to comply with legal obligations, protect our rights and operations, or in connection with mergers, acquisitions, or asset transfers.

5. Relationship with Shopify

Our online store is hosted by Shopify, which provides the e-commerce infrastructure supporting our international operations. Information submitted through our website may be securely processed through Shopify and related infrastructure providers in accordance with Shopify's own privacy and security practices.

To learn more, please refer to the Shopify Privacy Policy and the Shopify Privacy Portal.

6. Cookies & Analytics

We use cookies, analytics tools, and similar technologies to maintain website functionality, authenticate user sessions, improve website performance, analyze website traffic, and support security monitoring.

Depending on your location, you may manage certain cookie preferences through browser settings or cookie consent tools available on our website. Please note that disabling certain cookies may affect website functionality, including shopping cart and login features.

7. Data Security & Retention

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss. However, no online platform, storage system, or transmission method can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, fulfill legal obligations, or resolve active disputes.

8. International Data Transfers

As an international supplier, customer information may be processed or stored outside your country of residence, including through cloud infrastructure, logistics systems, Shopify services, and international service providers. Where required under applicable laws, we implement reasonable safeguards for international data transfers, including recognized contractual protections where appropriate.

9. Your Rights & Choices

Depending on your jurisdiction and applicable privacy laws, you may have rights regarding your personal information, including the right to:

  • Access personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information where applicable
  • Restrict or object to certain processing activities
  • Withdraw consent where processing is based on consent

If supported in your jurisdiction, we may also recognize browser-based Global Privacy Control (GPC) signals for certain cookie and advertising preferences.

To exercise your rights, please contact us at: 📧 orders@beyond-battery.com

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

📧 orders@beyond-battery.com 🌐 beyond-battery.com